Terms & Conditions OLD
Refunds and Returns Policy
Betterbare Co. Pty Ltd will only accept returns for damaged or faulty goods that are not opened. Due to dietary supplement regulations worldwide, we cannot issue any refunds for open packages.
We do not accept returns or issue refunds for 'change of mind' purchases or products that have been opened.
If you did not achieve the desired physical or aesthetic outcome from taking our products, or if you experienced any adverse reactions from any of the ingredients listed in our products, we will not issue refunds as these conditions are not a result of the product being damaged or faulty.
Although every measure is taken to ensure your product reaches you in a satisfactory condition, sometimes things can be damaged in transit.
If you receive an item that is faulty or damaged, please email us at hello@betterbare.co with the details of your order, photographs & the batch number of the affected product so we can walk you through the refund (or exchange) process.
Shipping Policy
Please ensure that you have correctly entered your name and address at the time of purchase. We are unable to change the address once your item has been fulfilled.
Betterbare Co. Pty Ltd cannot take responsibility for any missing items that have been incorrectly addressed by the customer.
International orders may attract local customs taxes or duties on arrival to your country. These taxes / duties are required to be paid by the purchaser and are not the responsibility of Betterbare Co. Pty Ltd. No refunds will be issued for orders where taxes / duties remain unpaid by the purchaser. Please check with your local customs agency regarding the tax / duty likely to be charged prior to placing your order.
All international orders are sent via New Zealand Post. Please use their tracking service to track your delivery. Please email us at hello@betterbare.co if your parcel has been lost.
Please ensure someone will be available to sign for your order or collect it if you receive a card-to-call / collect. We cannot resend product free of charge outside New Zealand if your order gets returned to us.
Liability
To the maximum extent permitted by law, including the Australian Consumer Law, in no event shall we be liable for any direct and indirect loss, damage or expense - irrespective of the manner in which it occurs - which may be suffered due to your use of our website and/or the information or materials contained on it, or as a result of the inaccessibility of this website and/or the fact that certain information or materials contained on it are incorrect, incomplete or not up-to- date.
Intellectual Property Rights
Unless otherwise indicated, we own or license from third parties all rights, title and interest (including copyright, designs, patents, trade marks and other intellectual property rights) in this website and in all of the material (including all text, graphics, logos, audio and software) made available on this website (Content).
Your use of this website and use of and access to any Content does not grant or transfer any rights, title or interest to you in relation to this website or the Content. However, we do grant you a licence to access the website and view the Content on the terms and conditions set out in this Agreement and, where applicable, as expressly authorised by us and/or our third party licensors.
Any reproduction or redistribution of this website or the Content is prohibited and may result in civil and criminal penalties. In addition, you must not copy the Content to any other server or location and publication, reproduction or distribution is expressly prohibited.
All other use, copying or reproduction of this website, the Content or any part of it is prohibited, except to the extent permitted by law.
Disclaimer
The material provided on this website is for information purposes only. It is not intended to replace medical advice or be a treatment for any medical condition. We highly recommend consulting a health professional if you have any concerns about your health, are starting any health or nutritional related treatment, or for any questions you may have regarding your own medical condition.
Information and statements regarding BetterBare Co. supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease.
Information and related materials on this site are subject to change without notice. Whilst all reasonable steps have been taken to ensure the accuracy of information provided within this website, BetterBare Co. makes no warranties or representations as to its accuracy, completeness or frequency that it is updated.
Although the BetterBare Co. website may include links providing direct access to other Internet resources, including external web sites, BetterBare Co. is not responsible for the accuracy or content of information contained in these sites.